Grand Appliance and TV in Milwaukee, WI Open now

Reviews about Grand Appliance and TV

• ★ ★ ★ ★ ★

  May 16, 2020, by Lois Socol
  Refrigerator died on Tuesday night. With 10 mins. before the store closed, I headed to Grand Appliance (great neighborhood store!!). Sandy stayed after the store closed to help me choose the best refrigerator at the best price. And even better yet.... she was off on Wednesday and arranged for delivery of my new refrigerator for Thursday morning!!! The crew arrived at 8:30 am. Set up was 15 minutes . FYI - normal delivery schedule would have been the following Monday... Talk about great service!!! Grand Appliance in Tosa - a great neighborhood store!!!
• ★ ★ ★ ☆ ☆

  October 26, 2019, by Phillip Fischer
  My low review was specific to my circumstances. I went to the shop because I was interested in buying a Miele vacuum cleaner, they are an authorized Miele vacuum dealer, and I had a very specific question about two models. Upon arriving, it was quickly made clear that vacuum cleaners are not their primary business - they are tucked away at the back of the shop in a unassuming corner. Their selection is not too varied (approximately 4 canister models, 4 upright models, some accessories), but that matches the emphasis they place on vaccuums. I had come into the shop shortly before closing, found them to be rather busy, and after waiting a short while realized that this wasn't a good time to be bothering them with a question they might not have the answer to, so I came back a day or two later. On the revisit, a woman working at the front recognized me from the previous visit, which impressed me very much. To begin with, one of the models I was considering was priced $30 more than MSRP, $30 more than the same product cost on Grand Appliance's own website. When faced with my question regarding vacuum model differences, the associate helping me was unable to find one of the models in their sales literature (which was from 2 years prior), and was unable to give me any further insight than the website provides (which I had looked up before coming over). The associate offered to contact his sales rep, but was unable to contact them. They offered to take my contact information and try the rep the following day. The following day the associate did call me, to let me know they were still unable to contact their rep. By this time I had received the answers I was looking for by going to a store that was focused on vacuum sales (which offered a fantastic experience). I don't blame Grand Appliance or their employees for my experience, it was more of a misunderstanding about what their specialization was (possibly my assumption). They did everything in their capacity to make me happy, but in the end they just didn't have what I was looking for. With that, I am averaging my 4* experience score and my 1* satisfaction score, to give them a rounded-up 3*.